You can place an order by browsing the website and accessing products from different categories. You can then select the articles that you want to order by clicking on "Add to cart". You can explore the content of your shopping cart by clicking on the cart tab. If you wish to place an order, follow the instructions by clicking on the "Check Out" button.  

Once your order has been submitted, you will receive an order number and email confirming receipt of your order. Please check your Spam folder if you do not receive this email in your Inbox. 

Orders placed before 12pm AEDT each business day will be dispatched the same day. 

Orders placed after 12pm AEDT or on weekends will be dispatched the following business day.  

Delivery flat fee of $25.  

Estimates delivery times: 

1-2 business days for delivery to metro areas. 

2-3 business days for delivery to regional locations. 

You will receive a confirmation email a few minutes after the validation of your order. Your order will be processed through the following stages: "Validated" and "Shipped". 
Once the package is collected by the carrier, you will receive a confirmation email including the tracking number of the shipment. 

To guarantee a safe and secure online shopping experience, we use TLS 1.2 (Transport Layer Security, previously known as SSL- Secure Sockets Layer). This technology encrypts and protects the information that you send us online. As soon as SSL is activated, a notification will appear at the top of your browser. Click on this notification for information on the TLS 1.2 security certificate declaration. You will also notice that the website address in the URL field at the top of your browser always starts with "https:" instead of the usual" http:". This means you are in secure mode. 

We accept all major debit and credit cards such as Visa, MasterCard, Maestro, American Express and other payments methods such as PayPal and ZipPay. 

During the checkout process, the supported payment methods are displayed on screen. 

The CVV or security code is an added security feature which is printed on the back of most MasterCard and Visa cards. This three-digit security code is an additional safeguard to ensure the user who has placed an order online is the actual card holder. 

Unfortunately, it is not possible to spread payments across different cards. 

Your debit/ credit card or other payment method will not be charged until your order has been dispatched. 

We only ship to Australia and New Zealand (only for Bremont and Lancel orders).

Orders placed before 12pm AEDT each business day will be dispatched the same day.  

Orders placed after 12pm AEDT or on weekends will be dispatched the following business day.   

For more information, please refer to our Shipping Page. 

We use TOLL and TNT as our preferred couriers and all our deliveries will require a signature. 

We unfortunately cannot deliver to PO boxes. 

Unless otherwise specified, we charge a delivery flat fee of $25 to Australian addresses.   

For more information, please refer to our Shipping Page. 

If you are not present at the time of the delivery, a non-delivery notice will be deposited in your mailbox. This notice indicates the date and time of the attempted delivery, as well as the collection point where you can pick up the parcel. You should then go to the collection point indicated with the non-delivery notice and an identity card to pick up the parcel. After the number of days specified on the card has passed, the parcel will be returned to us. 

If you still have not received your parcel after the stated deadlines and if you have not received a notice of non-delivery, you have the possibility to check the delivery status of your parcel on the carrier official website using the tracking number received by email. You can also contact our Customer Service Department by email at service@lmdm.com.au. Our team is available from Monday to Friday from 09am to 05pm (AEDT). 

You can return your order within 14 days after the receipt of your parcel. 

We invite you to contact our Customer Service Department by email at service@lmdm.com.au. Our team is available from Monday to Friday from 09am to 05pm (AEDT). 

Please refer to our Refund Policy for more information. 

Personalised products cannot be returned & refunded. Personalised products are not covered by the right to cancellation. 

For returns, please contact our Customer Service Department by email at service@lmdm.com.au. Our team is available from Monday to Friday from 09am to 05pm (AEDT). 

Your item cannot be exchanged in a boutique. 

In the case of an error regarding the content of the order or if you have received a faulty item, we invite you to contact our Customer Service Department by email at service@lmdm.com.au. Our team is available from Monday to Friday from 09am to 05pm (AEDT). 

If you are not satisfied with the product, the cost of return remains at your expense and the order will be credited. 

Please refer to our Refund Policy for more information. 

If your payment does not go through, please check that your card number or expiry date is correct. You can also check with your bank if the payment has not been blocked. For security reasons, the customer service has no access to your bank details but remains at your service to help you. 

All of our boutiques in Australia are available to take your repair and send your item to our Service Centre. For more information, please contact our Customer Service Department by email at service@lmdm.com.au. Our team is available from Monday to Friday from 09am to 05pm (AEDT).